Back to Home

Terms of Service

Last updated: 06/09/2025

1. Agreement to Terms

By accessing or using MBRetrofit Tools (“we,” “our,” or “us”) at https://mbretrofit.it, you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.

2. Services Provided

MBRetrofit Tools provides algorithms for Map Code Generation, professional dealer features, and API access. These services are offered “as-is” without warranties of any kind. We do not guarantee uninterrupted or error-free service.

Our services produce outputs that function for the exact inputs you provide when your vehicle is a supported configuration. When you follow the verification steps and your car displays the license key prompt after preparing the USB, that indicates support for the requested update for those inputs.

3. User Responsibilities

  • You agree to use our services only for lawful purposes.
  • You may not misuse the website, attempt unauthorized access, or interfere with its functionality.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Any misuse of our API or services may result in suspension or termination of your account.

3.2 Fair Use & Circumvention of Limits

Free-tier allowances (including, without limitation, the welcome grant of car lookups, per-paid-map-generation grants, preview / hover-card vehicle-info probes, and any other gratis quota) are provided on a per-account basis. You agree not to circumvent or attempt to circumvent these limits by any means, including but not limited to:

  • Creating multiple accounts, sock-puppet identities, or using disposable / throwaway email addresses to obtain additional free quota;
  • Sharing, selling, or transferring account credentials, API keys, or authenticated sessions to other persons or systems;
  • Automated, scripted, or otherwise programmatic scraping of vehicle preview / info endpoints beyond the published rate limits;
  • Deleting and re-creating records in an attempt to reset or refund quota counters (deletions are permanent for accounting purposes);
  • Exploiting bugs, race conditions, or implementation details to exceed allowances that would otherwise be blocked.

We monitor usage patterns and reserve the right, at our sole discretion, to take further action against any account or individual engaged in such behavior. Actions may include (without limitation): immediate suspension or permanent termination of affected accounts, revocation of API keys, reversal of credits or map-code outputs obtained through abuse, retroactive billing for services consumed, IP / card / device bans across related accounts, and referral to law enforcement where the conduct constitutes unauthorized access or computer fraud under applicable law. You are responsible for any fees, chargebacks, or damages we incur as a result of your circumvention attempts.

3.1 Marketing Communications

By creating an account, you agree that we may send you marketing emails about our products, services, and promotional offers. These emails are typically sent when you have made queries but have not yet purchased, or to inform you of new features and discounts.

You may opt-out of these communications at any time by clicking the "Unsubscribe" link in the email footer or by adjusting your preferences in your user profile settings.

4. Payments and Billing

Certain features may require payment. You agree to provide accurate payment information and authorize us to charge your chosen payment method. Payments are processed securely by third-party providers.

All purchases are final. We do not offer refunds except where required by law. We reserve the right to change prices with reasonable notice.

In the event that a refund is granted at our discretion, refunds will be returned as tokens (credits) to your account balance, not as cash or to your original payment method.

Region Incompatibility Refund Policy

Refunds will NOT be considered for region incompatibility issues if:

  • The customer did not read the relevant NTG guide page that clearly states region compatibility restrictions for Korea, Southeast Asia, and Japan vehicles.
  • The customer ignored or did not pay attention to the region compatibility warnings displayed in the code generation dialog, which clearly indicate when a vehicle's region is potentially incompatible with the selected region.

We provide multiple warnings and information sources about region compatibility:

  • Clear warnings in all NTG guide pages (NTG6 and below) regarding region compatibility restrictions.
  • Real-time compatibility checks in the code generation dialog that display when vehicle information is retrieved and a region is selected.
  • Links to the relevant guide pages when incompatibility is detected.

By proceeding with a purchase after these warnings, you acknowledge that you have read and understood the region compatibility restrictions, and you agree that refunds will not be granted for region incompatibility issues.

Compatibility verification required before purchase

  1. Make the USB for your vehicle using the official Mercedes-Benz Download Manager (DLM).
  2. Insert the USB into your car.
  3. Only purchase once the head unit prompts for a license key. This prompt is the verification that your vehicle supports the requested update.

MAKE THE USB FIRST. ONLY PURCHASE ONCE THE CAR PROMPTS FOR A LICENSE KEY.

We instruct customers to follow these steps in the Guides page, the USB creation dialogs, and the dialog shown right before payment.

License keys and services are generated against the exact inputs you provide (for example, VIN, NTG platform, region, and map/version) and will not function if the vehicle or region differs.

MBUX (NTG6, NTG7, Gen20x) License Codes and Processing Time

If you purchase a code for MBUX-equipped vehicles (NTG6, NTG7, or Gen20x), manual intervention by our team is required. Codes are typically generated within 20 minutes to 3 hours, depending on our operating hours (GMT+2).

Once generated, your code will appear on this page, and you will also receive an email notification.

MBUX Navigation License Compatibility (NTG6, NTG7, Gen20x)

MBUX-equipped vehicles (NTG6, NTG7, and Gen20x) require a factory navigation license to accept map updates. Some vehicles were delivered without this license pre-installed, meaning they cannot use our map codes.

Refunds will NOT be granted for MBUX navigation license compatibility issues if:

  • The customer did not verify their vehicle has the navigation license by checking Mercedes Me or their head unit before purchase.
  • The customer ignored the MBUX compatibility warnings displayed during the code generation process, which clearly indicate when a vehicle may not have the required navigation license.
  • The customer did not confirm the presence of the navigation icon on their head unit display when prompted.

We provide compatibility checks that analyze your vehicle's SA codes to determine if the navigation license is present. When incompatibility is detected, we show clear warnings with links to detailed information. By proceeding after these warnings, you acknowledge that refunds will not be granted for navigation license compatibility issues.

In rare cases, after discussion with our support team, we may issue tokens (credits) to your account at our sole discretion. Cash refunds or refunds to the original payment method are not available.

Examples of non-refundable scenarios include (without limitation):

  • Region mismatch, such as vehicles originally delivered for Asian markets (Korea, Southeast Asia, Japan) requiring different region data.
  • Vehicles that do not have factory support for COMAND navigation (for example, AUDIO20 head units).
  • MBUX vehicles (NTG6, NTG7, Gen20x) without a map license entitlement or navigation retrofit pre-installation.
  • Purchases made without first verifying support by following the steps above.
  • Customer confusion about which NTG version, region, or map version to select, when we provide vehicle lookup and auto-fill features to assist.

5. Intellectual Property

All content, algorithms, software, and branding associated with MBRetrofit Tools are our exclusive property or licensed to us. You may not copy, distribute, reverse-engineer, or create derivative works without prior written consent.

6. Disclaimers

Our services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

MBRetrofit Tools is not affiliated with, endorsed by, or sponsored by Mercedes-Benz Group AG ("Mercedes-Benz") or any related entity. All trademarks are the property of their respective owners. Use of our services is at your own risk.

7. Limitation of Liability

To the maximum extent permitted by law, MBRetrofit Tools shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability to you for any claim shall not exceed the amount paid by you for the service in question.

8. Termination

We may suspend or terminate your access to the services at our sole discretion, without notice, if you violate these Terms of Service or use the platform unlawfully.

9. Governing Law

These Terms shall be governed by and construed under the laws of Italy, without regard to its conflict of law principles. Disputes will be subject to the exclusive jurisdiction of the courts located in Italy.

10. Changes to Terms

We may update these Terms of Service from time to time. Changes will take effect once posted on our website. We will notify users of material changes via email.

11. Contact Us

If you have any questions about these Terms, please contact us at: contact@mbretrofit.it