Terms of Service

1. Agreement to Terms

By accessing or using MBRetrofit Tools (“we,” “our,” or “us”) at https://mbretrofit.it, you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.

2. Services Provided

MBRetrofit Tools provides algorithms for Map Code Generation, professional dealer features, and API access. These services are offered “as-is” without warranties of any kind. We do not guarantee uninterrupted or error-free service.

Our services produce outputs that function for the exact inputs you provide when your vehicle is a supported configuration. When you follow the verification steps and your car displays the license key prompt after preparing the USB, that indicates support for the requested update for those inputs.

3. User Responsibilities

• You agree to use our services only for lawful purposes.
• You may not misuse the website, attempt unauthorized access, or interfere with its functionality.
• You are responsible for maintaining the confidentiality of your account credentials.
• Any misuse of our API or services may result in suspension or termination of your account.

4. Payments and Billing

Certain features may require payment. You agree to provide accurate payment information and authorize us to charge your chosen payment method. Payments are processed securely by third-party providers.

All purchases are final. We do not offer refunds except where required by law. We reserve the right to change prices with reasonable notice.

Compatibility verification required before purchase

1. Make the USB for your vehicle using the official Mercedes-Benz Download Manager (DLM).
2. Insert the USB into your car.
3. Only purchase once the head unit prompts for a license key. This prompt is the verification that your vehicle supports the requested update.

MAKE THE USB FIRST. ONLY PURCHASE ONCE THE CAR PROMPTS FOR A LICENSE KEY.

We instruct customers to follow these steps in the Guides page, the USB creation dialogs, and the dialog shown right before payment.

License keys and services are generated against the exact inputs you provide (for example, VIN, NTG platform, region, and map/version) and will not function if the vehicle or region differs.

NTG6 license codes and processing time

If you purchase a code for NTG6 vehicles, manual intervention by our team is required. Codes are typically generated within 20 minutes to 3 hours, depending on our operating hours (GMT+2).

Once generated, your code will appear on this page, and you will also receive an email notification.

Examples of non-refundable scenarios include (without limitation):

• Region mismatch, such as vehicles originally delivered for Asian markets requiring different region data.
• Vehicles that do not have factory support for COMAND navigation (for example, AUDIO20 head units).
• Vehicles without a map license entitlement (for example, NTG6 without map license).
• Purchases made without first verifying support by following the steps above.

5. Intellectual Property

All content, algorithms, software, and branding associated with MBRetrofit Tools are our exclusive property or licensed to us. You may not copy, distribute, reverse-engineer, or create derivative works without prior written consent.

6. Disclaimers

Our services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

MBRetrofit Tools is not affiliated with, endorsed by, or sponsored by Mercedes-Benz Group AG ("Mercedes-Benz") or any related entity. All trademarks are the property of their respective owners. Use of our services is at your own risk.

7. Limitation of Liability

To the maximum extent permitted by law, MBRetrofit Tools shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability to you for any claim shall not exceed the amount paid by you for the service in question.

8. Termination

We may suspend or terminate your access to the services at our sole discretion, without notice, if you violate these Terms of Service or use the platform unlawfully.

9. Governing Law

These Terms shall be governed by and construed under the laws of Italy, without regard to its conflict of law principles. Disputes will be subject to the exclusive jurisdiction of the courts located in Italy.

10. Changes to Terms

We may update these Terms of Service from time to time. Changes will take effect once posted on our website. We will notify users of material changes via email.

11. Contact Us

If you have any questions about these Terms, please contact us at: contact@mbretrofit.it